Key Responsibilities

• Design and develop both standard and bespoke learning solutions in either in-person or virtual formats, incorporating client context and business needs. Core deliverables include Training Slides, Learner’s Guide, Facilitator’s Guide, and Assessment Plan (where applicable).
• Deliver training programmes to external clients to the expected standards of the Academy.
• Conduct Train-The-Trainer (TTT) sessions to prepare and coach other facilitators in delivering the training programmes in alignment with Academy standards, across both in-person or virtual formats. 
• Continuously enhance and update learning programmes based on key inputs such as client feedback, Course Evaluation Questionnaire (CEQ) scores, evolving industry or market trends, and updates to relevant policies and/or procedures.
• Serve as a subject matter expert during client engagements, showcasing the Academy’s portfolio of programmes to address client needs and create value-driven learning solutions.
• Conduct learning needs analysis and research for external clients as needed, using appropriate data collection methodologies, such as stakeholder interviews, surveys, focus groups, and mystery shopping.
• Design tailored programme proposals that align with client requirements 
• Support client presentations and business development efforts as required.
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Requirements

• Possess a University Bachelor’s Degree, preferably in related fields such as Education, Learning & Development.
• WSQ Diploma in Design and Development of Learning for Performance (DDDLP), or the prior WSQ Diploma in Adult and Continuing Education (DACE) 
• WSQ Advanced Certificate in Learning and Performance (ACLP), or the prior WSQ Advanced Certificate in Training and Assessment (ACTA)
• Minimum 5 years’ experience in learning & development, curriculum design and facilitation of training programmes
• Strong instructional design expertise and experience in designing client-facing or revenue-generating learning solutions
• Proven experience in designing curriculum focused on service and operational excellence, particularly within the operational and/or financial services sectors. A deep understanding of industry-specific processes, regulatory requirements, and best practices is highly advantageous.
• Excellent project management and stakeholder management skills
• Excellent verbal and written communication skills in English
• Proficient in Microsoft Office Suite, assessment and survey tools, virtual delivery tools (Teams, Zoom). Proficiency in instructional design tools (Canva, Adobe Creative Suite) will be advantageous